Refund and Fulfilment Policy
Last Updated: 17 March, 2022

The following terms and conditions (the "Agreement") administers the use of the website and services (“Services”) advertised and available on or at the website (the "Website") and the Mytaman App (the “App). The Website and the App is owned and operated by Zoinla (M) Sdn. Bhd. ("Zoinla"). The Website and the App is subject to your (the "User" or "you") acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be modified and published from time to time on the Website and the App by Zoinla (M) Sdn. Bhd. – including, Pricing, Refund, Privacy Policy and others. If you do not agree to this Agreement, please refrain from using the Website. Zoinla offers a refund policy adhering to the policies mentioned.

1. Access & User Information

In order for users use our features and e-payment services in the App, the user will already have to be a member of a Taman (your MyTaman enabled residential estate).

The User certifies to Zoinla that if the User is an individual (i.e., not a corporation), the User is at least 18 years of age. The User also certifies that it is legally permitted to use the Website, and takes full responsibility for the selection and use of the Website.

2. Modifications

Zoinla reserves the right, at its discretion, to modify this Agreement, fees, charges and terms at any time including the availability of any feature or content. Zoinla may also impose limits on certain features and Services or restrict User's access to parts or all of the Services without notice or liability. The User shall be responsible for reviewing and becoming familiar with any such modifications. Use of the Website by the User following such notification constitutes the User's acceptance of the changes in the terms and conditions.

3. Payments and Fees

Our MyTaman App uses distinguished 3rd party payment gateways (that have their own policies) that require users to key in their banking information for the purpose of making payment on the App.

By accepting this Agreement, the User is confirming that it is legally entitled to use the means of payment tendered and, in the case of card payments, that the User is either the cardholder or have the cardholder's express permission to utilize the card to effect payment. Our payment gateway service providers may refuse to process a transaction for any reason or refuse Service to anyone at any time at their discretion. Zoinla will not be liable to User by reason of refusing or suspending any transaction after processing has begun.

Unless stated otherwise, all fees and payments are quoted in the Malaysian ringgit. The User is responsible for paying all fees, payments and applicable taxes associated with our Website, App and Services.

4. Online Payment Security

Zoinla uses the secure Payment Gateway for its online credit card transactions.
All online credit card transactions performed on this site are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Zoinla or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within bank-grade data centres, further protecting your credit card data.

5. Refund Policy

However, if you run into any problems or if you are not completely satisfied with your purchase for a valid reason, you may initiate a refund for the payment. Please see below for more information on our refund policy. Refunds are generally not allowed after services have transpired unless at the discretion of Zoinla.

Initiate a Refund
All refunds must be initiated within fourteen (14) days of the purchase date.

Refund Process
To initiate a refund, please email customer service at or for any other enquiry drop us a message. HERE

After inspection, we will process your refund. Please allow at least thirty (30) days from the receipt of your purchase to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.

6. Questions

If you have any questions concerning our refund and fulfilment policy,
please contact us at: +60 12 311 9968 |